Customer Service
KBC’s Columbia, Maryland Distribution Center is open Monday through Friday, 8 a.m. to 5 p.m. Our Customer Service Team is designed and trained to provide a complete and comprehensive level of service related to all aspects of our industry. All post order service and delivery scheduling including installations should be handled through this department, rather than your Sales Associate. Your Sales Associate’s power alley is developing the initial design, pricing, order formatting and sending the order to this department to meet delivery dates.
Primary functions of Customer Service are (but not limited to):
- Checking all orders for accuracy to assure on time and complete deliveries,
- Scheduling all deliveries,
- Scheduling all installations,
- Ordering all post delivery extras, including any damaged replacement parts and add-on accessories.
All kitchen deliveries include an installation design, packaged in a self–stick plastic packet attached to the sink base cabinet for easy field access.
For all non-installed customers, we ask that you inspect all laminate countertops and cultured marble vanity tops immediately. Due to the high incidence of field trade damage, KBC requires all claims for damage be reported within 24 hours of delivery of these goods. Any replacement countertops and/or factory installed sinks reported after 24 hours will be subject to charge.
Key Contacts:
Customer Service
Nikki Boyer, 410-772-3240 x103
Lisa Foster, 410-772-3240 x110
Fax: 410-772-1210
Accounting
Ellie Paraboschi, 410-772-3240 x109
Operations
Dave Hatch, Director, 410-772-3240 x108